Refund policy

 

At PantherForce.co.uk, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

Return Process:

  1. Contact Us: Before returning the item, please contact our customer service team at support@pantherforce.co.uk to initiate the return process and receive a Return Merchandise Authorization (RMA) number.

  2. Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write your RMA number on the outside of the package.

  3. Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.

  4. Inspection and Processing: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Non-Refundable Items:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Sale Items:

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@pantherforce.co.uk with details of the issue.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact our customer service team at:

Email: info@pantherforce.co.uk

Thank you for shopping with PantherForce.co.uk. We value your business and aim to provide a seamless return and refund process.