PF55- PANTHER FORCE MAGIC DRAWING PEN

Returns / Exchanges

In the unlikely event that your item is incorrect, faulty or damaged on arrival, Pantherforce must be notified within 7 working days via email address provided below. Claims outside this period will not be accepted. Please message us to organise the item’s return and we will then either replace it or issue a full refund immediately (details of how to do this at the end).

Pantherforce Policy

At Pantherforce we want you to be happy with every purchase you make from us. We pride ourselves on the high quality of our products and our customer service.

Occasionally though, we know you may want to return items because it isn’t what you expected, or you have simply changed your mind. For this reason Pantherforce offer the option to cancel and return the item within 7 working days from the day on which the item is delivered. This applies to all of our products. To cancel your purchase within the seven-working-day cooling-off period, please message us via email address provided at the end.

Once we have acknowledged the return please then package the item securely in the original packaging and send it to us within a maximum 30 days following the date that the item was delivered to you. On receipt of the returned item we will assess it and the money will be refunded. In this instance Pantherforce will refund the price paid for the item, additional services where requested by the customer (such as express delivery) will be excluded. We will not however refund the cost of the return postage. We would recommend you send items Recorded when returning them, as we are not responsible if the item is lost or damaged in the return post.

All our products come with a 6 month warranty that covers manufacturing defects only. This warranty excludes any damage caused by the user. Our guarantees refer to the quality, durability and relative fitness for purpose during the first 6 months after delivery. Guarantees will be invalidated if, in our opinion, product failure is caused by inappropriate or excessive use.

When returning an item, please ensure you contact us via email address provided below. This should include your full name, email address, delivery address, original order reference number and reason for return. Please exercise reasonable care and suitable cover when returning items as we are not responsible if the item is lost or damaged in the return post. If your item doesn't arrive back to us we can not refund you.

Any products returned will be assessed by our Quality Assurance department before any action is taken. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee, or minimum of £10 whichever is greater, plus recover any delivery charges incurred. If an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit will be issued.

How to Return

If you would like to return your item, first, please contact us at: info@Pantherforce.co.uk

Please include in your email:

• Your name
• Your order number
• Your reason for return
• If you would like a refund or exchange

Once received we will endeavour to get back to you within 24hrs (Monday to Friday)

Refunds & Cancellations

Please note: we will process the return/cancellation within 24 hours (Mon-Fri). Depending on the method of payment used to make the purchase, it can take up to 10 working days for the funds to be available at the source (your card/bank). Usually it is much quicker than this, but this is the guidance given by the payment providers.